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Behind on bills: what to do first, and how to catch up

When you're behind on bills, pay what keeps you housed, working and fed first: rent or mortgage, utilities, food, the car or transit that gets you to work, insurance and anything court-ordered. Then call every company you can't pay in full before the due date, not after, and ask for a payment plan. Credit cards, medical bills and other unsecured debts come after the essentials; a late card costs fees and credit score, a missed rent can cost your home.

Below: the order to pay in, what each bill can do to you and how fast, what to say on the phone, where to get help with rent and energy bills, and a plan that catches up over three paychecks.

First, the hour that stops it getting worse

  1. List every bill you owe this month: who, how much, the due date, and how far behind it is (current, a few days, 30 days, 60 days or more). Your bank and email will show most of them; search the last 60 days of statements for repeat charges.
  2. Write down every payday until the end of next month, with the amount you expect.
  3. Mark any shutoff, eviction or repossession notice. These have deadlines; everything else can wait a few days.
  4. Pause what you can. Subscriptions, extra savings transfers and anything that isn't a bill.
  5. Stop autopays that will bounce on a bill you're about to call about, so an overdraft fee doesn't land on top. Our guide to avoiding overdraft fees shows the settings.

Now you can see the whole problem on one page, which is usually less frightening than it feels in your head.

Which bills to pay first

The CFPB's prioritizing bills tool puts it plainly: pay what protects your housing and income, keeps your insurance, and meets any court-ordered obligations. Paying whoever calls loudest isn't the best approach. The order below follows that idea.

PriorityBillsWhat happens if it goes unpaid
1. HomeRent, mortgage, lot rentLate fees, then eviction or foreclosure. The costliest to lose
2. UtilitiesElectric, gas, water, heatShutoff, reconnection fees, a deposit to restart
3. Food and medicineGroceries, prescriptionsYour health. Use food help (below) before skipping
4. Getting to workCar payment, car insurance, gas, transitRepossession, then lost income
5. Court-ordered and taxChild support, court fines, tax payment plansWage garnishment, license suspension, penalties
6. Insurance and phoneHealth, renters, phone (needed for work)Lost coverage, lost contact for jobs
7. Unsecured debtsCredit cards, medical bills, personal loans, store cardsLate fees, credit report damage after 30 days, collections
8. Everything elseStreaming, gym, membershipsCancel or pause

Two exceptions. A payment that's about to hit a hard deadline (a disconnect date, a court date, a repossession notice) jumps the queue. And federal student loans are only reported late at 90 days, so a few weeks behind on one does less damage than on a card; call your servicer about an income-driven plan or a pause.

How fast each kind of late bill hurts

The takeaway: catching a bill up before it reaches 30 days late keeps it off your credit report. That makes the next paycheck's order matter.

Call before the due date: what to say

Most companies would rather have a plan than a shutoff or a collection. The CFPB's advice is the same: if you must miss a payment, call the company and explain. Call before the due date, have your numbers in front of you, and ask for something specific.

For a utility

"I can't pay the full bill by the due date. I can pay $[amount] on [payday]. Can you set up a payment arrangement, and are there any assistance programs or budget billing I qualify for?"

For a landlord

"I'll be short on rent this month by $[amount]. I can pay $[amount] on the 1st and the rest on [payday]. Can we put that in writing? I'll also apply for rental help this week."

For a card or loan

"My hours were cut and I can't make this month's payment. Do you have a hardship program that lowers the payment or the rate for a few months? What would it do to my account?"

Every time: write down the date, the person's name, what they agreed, and ask for it by email or letter. Then put the new dates on your bill calendar.

Where to get help with bills

ForWhere to goWhat to know
Anything localCall 211, or 211.orgA confidential line that points you to local help with bills, housing and utilities
Heating and cooling billsLIHEAP, through your local agency; help line 866-674-6327Households up to 150% of the federal poverty guideline or 60% of state median income may qualify (varies by state). Paid straight to the utility
Rent and evictionHUD-approved housing counselor: 800-569-4287; free legal aid by incomeMany rental-help programs have closed, but some money may still be available. Talk to legal aid early
FoodSNAP, WIC, food banks (211 lists them)Food help frees cash for rent and utilities
Your utility's own programsThe company's website or phone linePayment arrangements, budget billing, hardship funds
Cards and loansThe issuer's hardship program; a nonprofit credit counselorLower payments or rates for a while; a counselor can look at the whole budget

Shutoff protections. According to the LIHEAP Clearinghouse, 42 states have cold-weather shutoff protections and 21 have hot-weather ones, and most have extra protection for vulnerable households (older people, serious illness, young children). The bill keeps building during a protected period and isn't reduced, so use the time to set up a plan. City-owned utilities, rural co-ops and delivered fuel are often not covered; ask yours.

Facing eviction? The CFPB says don't delay: talk with a lawyer, since you may qualify for free legal aid, and a judge may delay or dismiss an eviction because you're trying to get help. Go to every court date.

A catch-up plan, one paycheck at a time

Once the essentials are safe, give each paycheck a job list: this check pays these bills, in this order, and a fixed catch-up amount on the oldest late bill. Here's how that looks.

Example: Sam takes home $1,300 every two weeks. After a slow month, Sam is $350 short on rent, $180 past due on electric (with a disconnect notice), and a $65 card minimum is two weeks late. Regular bills are rent $1,100 (due the 1st), electric about $120, phone $60, car insurance $110, groceries about $150 a week, gas about $40 a week.

PaycheckInPaysLeft
Check 1 (the 3rd)$1,300Electric past due $180 (stops the disconnect) · card minimum $65 (before 30 days) · groceries $300 · gas $80 · rent catch-up $350 (agreed with landlord) · phone $60$265
Check 2 (the 17th)$1,300Half of next rent $550 · groceries $300 · gas $80 · car insurance $110 · this month's electric $120$140
Check 3 (the 31st)$1,300Other half of rent $550 · groceries $300 · gas $80 · card minimum $65 · phone $60$245

The leftovers ($265, $140, $245) are thin on purpose: they cover the things that weren't on the list. Anything left at the end of check 3 starts a small buffer, so the next short month doesn't start this again. If a check can't cover its list, move the lowest-priority line to the next check and call that company first. Our guide to paying bills on biweekly pay shows how to split rent across two checks for good.

Not sure where your paycheck goes before the bills are paid? The free money leak quiz shows it in two minutes.

Find the money to catch up

What not to do when you're behind

After you've caught up

  1. Put every bill on a paycheck: a list of which check pays which bill, every month. A bill calendar template makes it one page.
  2. Build a $300 to $500 buffer, a little from each check. How to build an emergency fund on a tight budget shows how long it takes.
  3. Check your credit reports for free at AnnualCreditReport.com and dispute anything wrong.
  4. Plan the months that bite: the holidays, the car registration, the school supplies.

Questions about being behind on bills

What bills should I pay first when I can't pay them all?

Housing, utilities, food, the transport you need for work, insurance and court-ordered payments, in roughly that order. Then credit cards, medical bills and other unsecured debts.

How late can a bill be before it hurts my credit?

Most lenders report a late payment once it's at least 30 days past due; federal student loans at 90 days. Utilities and rent usually don't report a single late payment, but an unpaid account sent to collections can show up.

Can I get help paying bills if I work?

Often, yes. LIHEAP and many local programs are based on income, not on being out of work. Call 211 to find what's near you.

Will a utility really shut off my power?

It can after a written notice, but many states limit shutoffs in extreme weather or for vulnerable households, and most utilities offer payment arrangements. Call before the date on the notice.

Should I use savings to catch up?

If it stops a shutoff, an eviction or a late mark at 30 days, yes; that's what savings are for. Then rebuild it a little each paycheck.

How long does it take to catch up on bills?

Most people need two to four paychecks if the shortfall is less than one paycheck. A bigger gap needs a payment plan with each company and a look at the whole budget.

Give every paycheck its bills

Catching up is a list for each paycheck, kept for a few months. Take the free money leak quiz to see where each check goes now, read how to stop living paycheck to paycheck, or browse all our paycheck budget guides.

Ahead Again gives budgeting help, not legal, credit or financial advice. Rules on shutoffs and evictions differ by state; for a court notice, talk to legal aid.

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